Post by Salem6 on Mar 21, 2004 4:26:05 GMT
This has got to be one of the funniest I’ve heard of in a long time. I think this guy should have been promoted, not fired.
This is a true story from the Word Perfect Helpline which has transcribed from a recording monitoring the customer care department. Needless to say the help desk employee was fired, however, he/she is currently suing the Word Perfect organization for “Termination without Cause”.
Actual dialogue of a former Word Perfect Customer Support employee (now I know why they record these conversations !).
E = Employee
C = Customer
E: “Ridge Hall computer assistance, may I help you ?”
C: “Yes, well, I’m having trouble with Word Perfect.”
E: “What sort of trouble.”
C: “Well, I was just typing along, and all of a sudden the words went away.”
E: “Went away ?”
C: “They disappeared.”
E: “Hmm, so what does your screen look like now ?”
C: “Nothing.”
E: “Nothing ?”
C: “It’s blank, it wont accept anything I type.”
E: “Are you still in Word Perfect, or did you get out ?”
C: “How do I tell ?”
E: “Can you see the C: prompt on your screen ?”
C: “ What’s a sea-prompt ?”
E: “Never mind, can you move your cursor around the screen ?”
C: “There isn’t any cursor. I told you, it won’t accept anything I type.”
E: “Does your monitor have a power indicator ?”
C: “What’s a monitor ?”
E: “It’s the thing with the screen on it that looks like a TV.”
C: “I don’t know.”
E: “Well, then look on the back of the monitor and find where the power cord
goes into it. Can you see that ?”
C: “Yes, I think so.”
E: “Great. Follow the cord to the plug, and tell me if it’s plugged
into the wall.”
C: “Yes, it is.”
E: “When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one ?”
C: “No.”
E: “Well, there are. I need you to look back there again and find the other
cable.”
C: “Okay, here it is.”
E: “Follow it for me, and tell me if it is securely plugged into the back of the
computer.”
C: “I can’t reach.”
E: “Uh huh. Well, can you see if it is ?”
C: “No.”
E: “Even if you put your knee on something and lean way over ?”
C: “Oh, it’s not because I don’t have the right angle – it’s because it’s dark.”
E: “Dark ?”
C: “Yes, the office light is off, and the only light I have is coming in from the
Window.”
E: “Well, turn on the office light then.”
C: “I can’t.”
E: “No ? Why not ?”
C: “Because there’s a power failure.”
E: “A power…….A power failure ? Aha, Okay, we’ve got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came
in ?”
C: “Well, Yes, I keep them in the closet.”
E: “Good. Go get them, unplug your system and pack it up just like it was
when you got it. Then take it back to the store you bought it from.”
C: “Really ? Is it that bad ?”
E: “Yes, I’m afraid it is.”
C: “Well, all right then, I suppose. What do I tell them ?”
E: “Tell them you’re too fucking stupid to own a computer !”
This is a true story from the Word Perfect Helpline which has transcribed from a recording monitoring the customer care department. Needless to say the help desk employee was fired, however, he/she is currently suing the Word Perfect organization for “Termination without Cause”.
Actual dialogue of a former Word Perfect Customer Support employee (now I know why they record these conversations !).
E = Employee
C = Customer
E: “Ridge Hall computer assistance, may I help you ?”
C: “Yes, well, I’m having trouble with Word Perfect.”
E: “What sort of trouble.”
C: “Well, I was just typing along, and all of a sudden the words went away.”
E: “Went away ?”
C: “They disappeared.”
E: “Hmm, so what does your screen look like now ?”
C: “Nothing.”
E: “Nothing ?”
C: “It’s blank, it wont accept anything I type.”
E: “Are you still in Word Perfect, or did you get out ?”
C: “How do I tell ?”
E: “Can you see the C: prompt on your screen ?”
C: “ What’s a sea-prompt ?”
E: “Never mind, can you move your cursor around the screen ?”
C: “There isn’t any cursor. I told you, it won’t accept anything I type.”
E: “Does your monitor have a power indicator ?”
C: “What’s a monitor ?”
E: “It’s the thing with the screen on it that looks like a TV.”
C: “I don’t know.”
E: “Well, then look on the back of the monitor and find where the power cord
goes into it. Can you see that ?”
C: “Yes, I think so.”
E: “Great. Follow the cord to the plug, and tell me if it’s plugged
into the wall.”
C: “Yes, it is.”
E: “When you were behind the monitor, did you notice that there were two
cables plugged into the back of it, not just one ?”
C: “No.”
E: “Well, there are. I need you to look back there again and find the other
cable.”
C: “Okay, here it is.”
E: “Follow it for me, and tell me if it is securely plugged into the back of the
computer.”
C: “I can’t reach.”
E: “Uh huh. Well, can you see if it is ?”
C: “No.”
E: “Even if you put your knee on something and lean way over ?”
C: “Oh, it’s not because I don’t have the right angle – it’s because it’s dark.”
E: “Dark ?”
C: “Yes, the office light is off, and the only light I have is coming in from the
Window.”
E: “Well, turn on the office light then.”
C: “I can’t.”
E: “No ? Why not ?”
C: “Because there’s a power failure.”
E: “A power…….A power failure ? Aha, Okay, we’ve got it licked now. Do you
still have the boxes and manuals and packing stuff your computer came
in ?”
C: “Well, Yes, I keep them in the closet.”
E: “Good. Go get them, unplug your system and pack it up just like it was
when you got it. Then take it back to the store you bought it from.”
C: “Really ? Is it that bad ?”
E: “Yes, I’m afraid it is.”
C: “Well, all right then, I suppose. What do I tell them ?”
E: “Tell them you’re too fucking stupid to own a computer !”